Quayside FAQ

Although essential services remained open during the lock down, we are delighted that the Quayside Shopping Centre and most of the retailers are now open.

HERE’S WHAT YOU NEED TO KNOW

CENTRE’S TRADING HOURS

Monday to Wednesday: 9am – 6pm

Thursday and Friday: 9am – 8pm

Saturday: 9am – 6pm

Sunday: 10am – 6pm

What stores are open?

You can find regular updates on store openings here https://quayside.ie/covid-19-notice/ We advise on contacting stores directly as some will be trading at reduced hours.

How do I access the Centre? What entrances are open?

You can access the shopping centre via the Wine Street entrance or Carpark.

Please note that we are operating a new walkway system around the shopping centre to facilitate social distancing. Please follow the directional arrows on arrival.

Do I have to queue?

Due to restrictions in capacity within the Centre and within the stores, queuing to enter both the Centre and a number of stores is possible. Queuing systems are in place within the Centre.

Will you be temperature checking shoppers?

We are following government guidelines which means we won’t be carrying out temperature checks on entry for the time being. If this changes, we will let you know.

Will there be a limit to how long I can spend in the centre?

No limit will be applied to the amount of time you are able to spend in the centre.

SAFETY, CLEANLINESS AND SOCIAL DISTANCING

Foot Flow & Guidance

  • A one-way system using highly visible floor mounted guidelines for shoppers to follow when walking through our entrances and malls is in place, with additional consideration given to areas with limited or restricted access.
  • We would ask customers to remain in lane, social distanced and to be patient.

Signage

  • Social distancing guidance will be situated at all of our entrances and throughout the Centre and all common areas such as toilets, corridors, stairwells, lifts, doors and common customer touch points.

Customer Sanitation

  • Hand sanitisers are placed throughout the centre. They will be placed at the entrances, close to pay stations and around the centre for customer use . There will be also be increased in-centre cleaning at key touch points.
  • Sanitising stations will be checked and cleaned regularly by the mall cleaner when carrying out the cleaning patrol.

CUSTOMER FACILITIES

Are the lifts in use?

The majority of lifts will be operational but reserved for the elderly and those with mobility difficulties. Please observe all government guidelines regarding social distancing when using the lifts i.e. they operate on a one person only or a family unit.

Seating in the mall

Seating has been removed in line with social distancing measures to discourage the congregation of groups. The seats will be reinstated when we receive further guidance from government that the situation has improved.

I can’t stand for long periods, what support is available to me in the centre and in the queue?

If you notify us in advance, by emailing info@quayside.ie we may be able to assist .

Are the ATMs available?

The ATM is available and located on level 2, across from TK Maxx.

Is cash being accepted at stores or will it be card payment only? 

Please check with our individual retailers, however, we expect many shops to accept card payment only and you should be prepared to pay by card.

Toilets – what arrangements are in place?

All washroom facilities will be available including male and female toilets, the disabled toilet and baby changing rooms. Customers may have to queue as we will be operating a one in one out system to maintain capacity limits and social distancing measures. There are hand sanatisers at the entrance.

Is the baby changing unit open?

The facility will operate as normal with extra sanitising in place. If the facility is abused, we will need to reconsider and possibly temporarily withdraw the facility.

Can I bring my family with me?

We would ask, where possible, that you limit those coming into the Centre. Please do note that there is no seating or play areas within the Centre. Please also note that children are the responsibility of parents or those adults accompanying them and we request that they keep them close in order to maintain social distancing.

It is possible that some stores will have queues and each store will be limiting their capacity in addition to the Centre. Please take this into consideration if you’ve small children.

Do I need PPE?

Whether you choose to wear PPE is your decision. Our staff will be wearing protective gloves and masks.

Wheelchairs

If a customer requires a wheelchair, we would ask that they bring their own wheelchair, however our staff will be able to assist any visitors who notify us 24 hours in advance that they need to avail of a centre’s wheelchair for the duration of their visit.

I am in a vulnerable / at risk group – do I get priority access?

It is recommended that you contact centre security on 0719151601 who will offer guidance on the most likely quiet times for the Centre.

COMMUNICATION

Messaging, advice and guidance will be active on our website and where possible, across all of our digital platforms advising shoppers of social distancing measures, queuing systems and action we’ve taken given government guidance.

The centre management, sanitising teams and security staff will also be available to assist and guide customers through the centre in a way that limits contact with others.

PARKING

The carpark is open 7 days a week and current times are as follows:

Mon to Sat from 8am – 7pm

Thu & Fri from 8am – 8.30pm

Sat: 8am – 7pm

Sun: 10am – 7pm

Customers will need to exercise social distancing in the car parks, stairwells and lifts as per government guidelines.

Please be assured that the appropriate sanitising/ cleaning measures have been put in place at all pay points and at the car park barriers and other key touch points.

Do we need to park two metres apart in the car park?

Guests do not need to park any differently. However, we ask customers to maintain a safe distance when entering and leaving your vehicle.

EMERGENCIES AND FIRST AID

If someone takes unwell within the Centre, please engage with one of the Centre management team or security who will assist as necessary.

In the event of fire, normal fire evacuation processes will be in place.

SMOKE FREE ZONE

Until further notice the Centre, which includes external entrance and exit areas belonging to the Centre, are smoke free zones (this includes vaping). This also includes our service yards. This is in order to maintain the health and safety of all personnel.

Further information and government guidance can be found by visiting the following links:

www.gov.ie/health-covid-19 or www.hse.ie